Question 1

What do I need to register on Crickex BD?

Accepted Answer

All you need to register on crickex bd is an active Bangladeshi mobile number — no NID, passport, or bank account required. During registration, provide your full name, date of birth, and a strong password. You must be at least 18 years old. KYC verification may be required for large withdrawals. Was this answer helpful? Yes No

Question 2

How many accounts can be registered under one mobile number?

Accepted Answer

Under crickex bd's policy, only one account is allowed per mobile number. If multiple accounts are detected for the same person, all accounts will be suspended and balances may be forfeited. This is Terms & Conditionsa serious violation of our terms. Was this answer helpful? Yes No

Question 3

How do I verify my account after registration?

Accepted Answer

After registration, you will receive an OTP on your mobile. Use that 6-digit OTP to activate your account. If you don't receive it, wait 1 minute and click Resend. Make sure your mobile has a proper network signal. Was this answer helpful? Yes No

Question 4

I forgot my password — how do I reset it?

Accepted Answer

On the login page, click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, then set a new password. Your new password must be at least 8 characters and include at least one number and one special character. Was this answer helpful? Yes No

Question 5

My account is locked — what should I do?

Accepted Answer

After 5 consecutive incorrect password attempts, your crickex bd account will be automatically locked for 30 minutes. Please try again after 30 minutes. For a quicker fix, use OTP login or contact our Live Chat support. Was this answer helpful? Yes No

Question 6

Can I deactivate or delete my account?

Accepted Answer

Yes. You can request a temporary suspension or permanent closure of your account at any time. Responsible Gaming A self-exclusion option is available on the page. If you contact support, your account will be closed after your balance is withdrawn. Was this answer helpful? Yes No

Question 7

How do I deposit via bKash?

Accepted Answer

To deposit via bKash on crickex bd: log in and go to Wallet > Deposit > select bKash. Enter the amount and send money to crickex bd's bKash number. Copy the transaction ID and enter it in the form. Your balance is usually updated within 3–5 minutes. Minimum deposit: ৳500. Was this answer helpful? Yes No

Question 8

Can I deposit via Nagad?

Accepted Answer

Yes, crickex bd supports deposits via Nagad, Rocket, and other mobile banking options. The process is the same as bKash — simply select your preferred payment method on the Wallet page. Nagad deposits are typically credited within 3–5 minutes. Was this answer helpful? Yes No

Question 9

How long do withdrawals take?

Accepted Answer

Withdrawals on crickex bd are typically processed within 5–15 minutes of your request. During peak hours, it may take up to 1 hour. Your first withdrawal may require KYC verification, which can add some additional processing time. Minimum withdrawal is ৳500. Was this answer helpful? Yes No

Question 10

What is the maximum withdrawal amount?

Accepted Answer

Regular members can withdraw up to ৳5,00,000 per day. VIP members have a higher limit. Full KYC verification is mandatory for large withdrawals. Learn more Financial Transactions See on page. Was this answer helpful? Yes No

Question 11

My balance hasn't updated after a deposit — what should I do?

Accepted Answer

If your balance hasn't arrived after 15 minutes: 1) Check your bKash/Nagad app to confirm the transaction was successful. 2) Verify that you sent to the correct number. 3) Take a screenshot of the transaction ID and reach out via live chat. Our support team will resolve it promptly. Was this answer helpful? Yes No

Question 12

Are there any transaction fees on crickex bd?

Accepted Answer

crickex bd does not charge any processing fees for deposits or withdrawals. However, mobile banking providers (such as bKash/Nagad) may apply their own service charges. Those fees are governed by the respective provider's own policies, not by crickex bd. Was this answer helpful? Yes No

Question 13

How do I claim the Welcome Bonus?

Accepted Answer

After your first deposit on crickex bd, a 100% Welcome Bonus is credited automatically — up to ৳10,000. So if you deposit ৳1,000, your total balance becomes ৳2,000. No code or application required — it's instant. Was this answer helpful? Yes No

Question 14

What do I need to do to withdraw my bonus funds?

Accepted Answer

Bonuses cannot be withdrawn directly — you must first meet the applicable wagering requirements. For the Welcome Bonus, you are generally required to wager 5–8 times the bonus amount. For example, a ৳1,000 bonus requires ৳5,000–৳8,000 in total wagers. The exact conditions are stated in each bonus offer's details. Was this answer helpful? Yes No

Question 15

How does the referral bonus work?

Accepted Answer

Share your referral code with a friend. When they use it during registration, both of you will receive a bonus after their first deposit. You can check your referral bonus amount under the "Referral" section on your profile page. There's no limit — the more you refer, the more you earn. Was this answer helpful? Yes No

Question 16

When will I receive my daily bonus?

Accepted Answer

The crickex bd daily login bonus resets at 12:00 AM every day. Simply log in and you'll automatically be eligible to claim your bonus. The more consecutive days you log in, the higher your bonus grows. Rewards View all bonus offers on the page. Was this answer helpful? Yes No

Question 17

Why was my bonus cancelled?

Accepted Answer

Bonuses can be cancelled due to expiry, use of multiple accounts, or a policy violation. Most bonuses are valid for 7–30 days. If the wagering requirement is not met within the validity period, the bonus will expire. Contact support for more details. Was this answer helpful? Yes No

Question 18

What is the minimum bet amount?

Accepted Answer

On crickex bd, the minimum bet starts at ৳10 across most betting markets. Some premium markets may have a different minimum. The maximum bet limit depends on the market and your account tier. High Roller Members can place bets up to a special limit. Was this answer helpful? Yes No

Question 19

Can I cancel a bet or cash out?

Accepted Answer

crickex bd offers a Cash Out option on selected markets. You can close a bet partially before the match starts or during live play. However, once the result is declared, bets cannot be cancelled. If Cash Out is available, a "Cash Out" button will appear next to your bet. Was this answer helpful? Yes No

Question 20

How does Live Betting work?

Accepted Answer

Place real-time bets while matches are in progress using crickex bd's live betting section. Odds update moment by moment. Head to the Sports Betting page and select the "Live" tab to see all ongoing matches. A fast internet connection will give you the best experience. Was this answer helpful? Yes No

Question 21

Will I get a refund if a match is cancelled?

Accepted Answer

Yes. If a match or event is cancelled, crickex bd automatically refunds the full stake for that bet. Refunds also apply if a match is left unresolved or declared "void" under the relevant rules. The amount is typically credited to your wallet within 1 hour. Was this answer helpful? Yes No

Question 22

Can I place parlay or multi-bets?

Accepted Answer

Yes, crickex bd supports Accumulator bets — where you combine multiple selections into a single bet. Odds multiply across selections, giving you the chance to win big. However, if any single selection loses, the entire Accumulator is lost. Simply add multiple selections to the Bet Slip on the Sports page to build your Accumulator. Was this answer helpful? Yes No

Question 23

Is Crickex BD safe? Is it licensed?

Accepted Answer

Yes, crickex bd is an internationally licensed platform, secured with 256-bit SSL/TLS encryption. Your personal and financial data is strictly protected. Crores in transactions have been processed safely since 2018. About Us Learn more on the page. Was this answer helpful? Yes No

Question 24

How do I enable Two-Factor Authentication (2FA)?

Accepted Answer

Go to Account Settings > Security > Two-Factor Authentication. Click "Enable" and a verification code will be sent to your mobile. Enter the code to confirm, and 2FA will be activated. From that point on, you will receive an OTP on your mobile each time you log in. This is the strongest security measure available for your account. Was this answer helpful? Yes No

Question 25

How do I protect myself from phishing scams?

Accepted Answer

Stay alert: crickex bd will never ask for your password, OTP, or PIN by phone or SMS. Always verify you are on the correct URL (crickexbd.ws). Do not click on unknown links. Only log in through the official app or website. If you notice anything suspicious, contact support immediately. Was this answer helpful? Yes No

Question 26

Is my information shared with third parties?

Accepted Answer

No. crickex bd does not sell or share your personal information. Only limited data may be shared for payment processing or legal compliance purposes. For more details, Privacy Policy Read more. Was this answer helpful? Yes No

Question 27

How do I download the Crickex BD app?

Accepted Answer

The crickex bd app is available on both Android and iOS. App Visit the page and download the version for your device. Android users can download the APK file directly. iPhone users can install it from the App Store. Was this answer helpful? Yes No

Question 28

Can I use the same account on both the app and the website?

Accepted Answer

Yes. Your crickex bd account works across both the website and the app. Log in with the same username and password on any device. Your balance, bet history, and bonuses are all kept in sync. Was this answer helpful? Yes No

Question 29

The app won't install — what should I do?

Accepted Answer

To install the APK on Android: go to Settings > Security and enable "Install from unknown sources". If storage is full, free up space by deleting some files. If an older version of the app is installed, uninstall it and download the latest version. If the issue persists, send a screenshot to support. Was this answer helpful? Yes No

Question 30

How do I enable biometric login on the app?

Accepted Answer

Log in to the crickex bd app and go to Profile > Settings > Biometric Login. You can then use your phone's fingerprint or Face ID for faster sign-ins going forward. This feature is only available on supported devices. Was this answer helpful? Yes No

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